Frequently Asked Questions
Everything you need to know about shopping with Merkaza Zahav
What are your shipping options and delivery times?
We offer express door-to-door delivery nationwide. Orders are typically processed within 24 hours and delivered within 3-5 business days. Free shipping is available on orders over a certain threshold.
What is your return and exchange policy?
We want you to be completely satisfied. You can return or exchange any unworn item with original tags within 14 days of receipt. Please contact our support team to initiate a return label.
How do I know which size to choose?
Each product page features a detailed size guide. Since we carry various international brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Are the products at Merkaza Zahav authentic?
Absolutely. Quality and authenticity are our top priorities. We source our collections directly from authorized distributors and premium fashion houses to guarantee 100% genuine products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment wallets to ensure a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.